English (US)
Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNew Resident — Just moved in to a one bedroom apartment last month. I'm impressed at the professionalism of staff, quality of apartment and every neighbor so far has been extremely kind
response from property -Hello! This is so wonderful to hear! Thank you for your kind review and we look forward to doing all we can to make sure your experience here at our community is always a delight!
|Recommended: YesMaintenance Excellent — Caleb was polite, knew what he was doing, and completed my maintenance request in a very short time.
Thank you for your review! We appreciate the acknowledgement. If there's anything further you need, feel free to let us know!
|Recommended: YesGreat Staff — Jazmin has been great.
Hi! We love Jasmin and we are so happy she has been wonderful to work with for you! =)
|Recommended: YesAwesome Experience — I recently moved into The Somerset at Madison and I couldn't be more excited The entire process was incredibly smooth and efficient. From the initial inquiry to the move-in day, everything was organized and well-communicated.
Special shoutout to Jasmin and Olivia, who were instrumental in making this transition seamless. They were always available to answer my questions and provided all the information I needed promptly. Their professionalism and friendliness made me feel welcome and reassured throughout the process.
The apartment itself is fantastic, and I'm thrilled to call this place my new home. If you're looking for a place where the staff truly cares about your experience and everything runs like clockwork, I highly recommend The Somerset at Madison
Hi Mauranda! We can't thank you enough for your kind words. We are so happy to be able to assist you and welcome you into our community. If there is anything else you need, please don't hesitate to reach out to us. Have an amazing day!!
|Recommended: YesNew To The Community — I just moved in but I love it so far. The staff had been really helpful with everything i've asked about and needed help with. I'm really glad I moved here.
Hi Meagen!
Thank you for taking the time to leave us such a kind review. We are so excited you have made our community your home and are always here if you need anything!
|Recommended: YesOlivia is absolutely amazing she is great with communication. We were having an issue with our AC unit and she was able to give me updates quickly. I have loved living here also the community center is BEAUTIFUL
Hi Kylie!
Thank you so much for this awesome review. We do have such an amazing staff here and we are so happy that we can make this a sweet home for you!
|Recommended: YesPerfect — Only issue is parking specially since I get out late from work.
Hi Luis,
We appreciate and value your feedback. We aren't sure if you were able to read the email that was sent out property wide yesterday but if so, you will see we are working to resolve this issue. We hope you see some progress in this area quickly. =) If you still continue to have issues with parking, please let us know!
Thank you,
|Recommended: YesGood Place To Live. — Somerset Madison is a safe place to live and is quiet.
Hello! Thank you for you kind review! We are so happy you enjoy living here at our community.
|Recommended: YesMala Planeación — Trato de vivir en armonia, casi nunca doy una queja, pero de pronto las cosas ya van mas allá de lo aceptable.
Ya casi llevamos 2 meses y medio que dijeron que tardarÃan 1 a 2 semanas en dar mantenimiento al área de la alberca y aun no hay una fecha probable. Tener disponible una alberca, es una de las razones por las que alquilamos en este lugar y es una tortura mental para los niños y muchos adultos, querer entrar a la alberca en estos dÃas soleados y solo poder ver que en realidad no hay alberca, sino una fuente. DeberÃan bajar la renta, ya que tenemos que pagar para poder ir a otros lugares a disfrutar de una alberca en estos dÃas calurosos.
Siempre hay algo en mal funcionamiento, ya sea el área de lavado de autos, no habÃa manguera antes, el sitio para bañar mascotas, no funcionaba, de pronto las lavadoras no funcionan, se queda el gimnasio fuera de servicio, las puertas de entrada se descomponen muy seguido, asà mismo cuando recién llegamos quise tomar una taza de café y siempre fuera de servicio. El lago pequeño muchas veces huele mal, es perfecto para criar mosquitos.
El contenedor de basura a un lado del área para comer.
No hay un sitio para que los niños jueguen.
No se que pasa con la administración y planeación en este lugar.
Pido una disculpa si a alguien le genera incomodidad mi correo, pero simplemente se van acumulando los detalles y rebasan la paciencia.
Que tengan buen dÃa.
Hello Natalia,
Thank you for your concerns. I think it is important to note that other than the pool, all amenities you have mentioned are up and running. In addition, the reason they were closed for a very short period was for upgrades. We are sorry you are not okay with this. If you need the gym, it's open. If you need coffee, it's open. If you need the laundry room, it's open. If you need a place for your children to play so you do not have the mental torture, there are many green spaces located throughout the property as well as a sidewalk connecting to Palmer Park where a large playground is available and Bradford Greenway where there is bike trails and a creek to play in.
In regards to the pool, the staff has worked very hard to get the pool open. The renovations were planned over a year ago and due to be completed in April, the company completing the job bailed and left us scrambling. If it was not for the aggressive and hard efforts of the staff here, the pool would still be down as it's busy season and there are no companies available right now to come out. We are extremely proud of how it was handled given the circumstances and excited to get it open any day now. It was a bad situation we were placed in and your understanding would be appreciated.
As far as amenities, they are free. You do not pay for these.
Thank you
|Recommended: YesWonderful Place To Call Home — The staff here were really kind and helpful with the onboarding paperwork. We had terrible experiences at other places so this was a big plus.
Hi Charles! We are so happy we could make your experience a good one. We are here anytime you need us! Thank you for your kind review.
|Recommended: YesPeace And Quiet In Nature — These apartments are perfect if you want a slice of nature heaven. The complex is tucked away near the woods and you feel sucluded from the busy road but still have quick highway accessibility. The staff are super nice and answer all your questions. I would 10 10 recommend this place.
Hi Jody!
Your review is so so kind and means a lot! Thank you so much for taking the time to write it. We are so happy you love your home!
|Recommended: YesGood — The gate has issues sometimes, but that’s about all I can complain about overall great place.
Thank you so much for your review!
|Recommended: NoMold Mildew — The windows and insulation of the windows are very poor. When cold outside, the windows sweat and or leak which is causing mold to grow around them. This has been a ongoing problem since living here.
Hi,
Thank you for reaching out. When it comes to windows and condensation as stated in the lease they have to be wiped down with a cloth when condensation arises. This is very common and as long as you keep them wiped down, you will not have any issues. However if not wiped down, in time in can pose an issue. We are aware of the work order you placed and as stated in the response, we have asked our vendor to go ahead and address that for you. Please reach out to the office if you have any other concerns. Thank you!
|Recommended: YesNice Place To Live — Quiet, nice place to live
Thank you for the review! We hope you love your new home!
|Recommended: YesGreat — A great place to live with very helpful staff. Safe area and the gated community is a plus. Quick to fix things and willing to help with everything. Very clean as well. Move in was easy and quick.
Hi Nathaniel,
Thank you for the great review. It means a lot to read these kind words from our residents! We promise to continue to put our best foot forward in all we do. =)
Frequently Asked Questions
Somerset at Madison has an overall rating of 5 out of 5 stars, based on 46 resident reviews.
What percentage of residents recommend Somerset at Madison?
According to the reviews shown, 93.5% of residents recommend Somerset at Madison.
How do residents rate the staff at Somerset at Madison?
Residents rate the staff at Somerset at Madison at 5 out of 5.
How is maintenance rated by residents at Somerset at Madison?
Residents rate maintenance at 5 out of 5.
How is parking rated by residents at Somerset at Madison?
Residents rate parking at 5 out of 5.
