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Resident Reviews
|Recommended: YesA Great Place To Call Home. — A great place to call home. The grounds and hallways are kept clean, and the location is very convenient for my commute. The newly remodeled 2 bed 2 bath units look amazing with top tier cabinets, countertops and appliances. Neighbors are respectful and quiet. Overall, a well-managed and comfortable community
response from property -We love to hear this!! Thank you so much for your review!
|Recommended: NoDisappointing Move-In Experience Unusable Kitchen For 2 Weeks And Counting — I moved in on October 9th, and while I was looking forward to living here, my move-in experience has been highly disappointing. As of today, October 21st, it has been nearly two weeks, and I am completely unable to use my kitchen.
Multiple critical issues have been left unresolved since day one the freezer ice maker doesn’t work, the microwave display is entirely dead, and most importantly, the kitchen sink disposal is broken and leaking water, making the kitchen functional-less and unsafe.
When I reported this, I was shocked to hear that the property does not even stock basic plumbing or disposal parts on-site. I have never seen an apartment community that doesn't keep essential backup parts for emergency repairs.
It has already been two weeks, and it looks like it might take another two weeks or more until everything is fully operational. Because I have been deprived of a fully functioning kitchen—a basic amenity I pay for—I strongly believe I am entitled to a rent credit for the entire period this issue persists. I expect corporate management to look into this matter urgently and provide a fair resolution.
Hello,
Thank you for your review. This is the first time management has been made aware that you are having ongoing issues in your kitchen. Upon further review and speaking to maintenance it seems every work order entered was addressed and closed out. When addressing items, sometimes it can be a number of issues that you need to rule out and it isn't always as easy as getting it fixed on the first visit. But we stay on top of it, should you let us know. The only part that had to be ordered was a disposal replacement and while we do keep these in stock, at that time we used several replacements unexpectedly and had to reorder. Maintenance stated when they left your unit, all items addressed were working properly and the ice maker had to defrost and that they stated that if after it defrosted if it still was not working to please reach out asap but we did not hear back from you until now. We do strongly encourage when you have a work order you feel isn't getting remedied properly to please reach out to the office staff directly rather than leaving a review so that we can get it addressed as soon as possible. We regret you are having these issues but we will get you taken care of asap!
|Recommended: YesVery Cozy And Quiet — We love our apartment and location. Staff is always friendly
Hi Mary! We appreciate you taking the time to give us a review. Thank you for your kind words!
|Recommended: YesWonderful — I love living here
Hi! Thank you for your review! We love that you love living here!!
|Recommended: YesReview — Great quiet place to reside. All of my maintenance calls have always been answered promptly and quickly. Never have any issues. Very quiet. Love it here and very clean
Hi Joshua! We LOVE to hear this and truly appreciate you taking the time to give us a review. We are so glad you are a part of our community!
|Recommended: YesWonderful Apartments — Very good atmosphere Apartments are very clean and the staff and other residents are very sweet Would recommend this place to anyone looking for apartments
Hi!
Thank you so much for your review! We appreciate your kind words and will continue to do our best to make sure you love your home here at Somerset at Madison!
|Recommended: YesGreat Atmosphere — Happy to be here
Hi Justin! We love to hear this! Thank you for your review and for choosing Somerset as your home!
|Recommended: YesAs Listed — As listed
Hi! Thank you for taking the time to give us a review!
|Recommended: YesGreat Place To Live — This is my first apartment, and I have loved it since the day I moved in. Perfectly centered near the airport and most shopping plazas. Great place to live, work and play. Would recommend to others.
Hi! Thank you so much for taking the time to write this review. We work hard so that you can love where you live and we are so happy that you do! Please let us know if there is anything else we can do to make your time with us here at Somerset, the best experience!
|Recommended: YesOver All — long time waiting for issue repairing
Hi, thank you for your review! We are sorry for the delay in your maintenance repair but are definitely working as fast as possible and will get to you! =)
|Recommended: YesGreat Community With Reliable Staff — Everything has been great moving in since the beginning of April to now May 2025. The staff has helped me make everything real smooth and they were up front with me on all cost. The Maintenance team also fixed my hvac right away when it wasn’t working properly. Thank you so much. I would definitely recommend living here with polite neighbors and a great functioning staff. Ben has been there with me since the beginning and has done an exceptional job and has answered all my questions and concerns. Thank you Ben and staff
Hi David! We love to hear this!! Thank you so much for your review. We will continue to strive hard to meet all your expectations. =)
|Recommended: YesSomerset At Madison — I've really enjoyed living at this apartment community. From the start, the leasing process was smooth and the office staff was incredibly friendly and professional. They’re always welcoming and willing to help, whether it's answering questions, handling paperwork, or responding to maintenance requests.
Maintenance requests are handled quickly and efficiently—most of mine have been taken care of within a day or two. It's reassuring to know that the team genuinely cares about keeping the property in good shape.
The apartment itself was clean and in great condition when I moved in. Everything was functioning properly, and I appreciated the attention to detail—fresh paint, clean floors, and all appliances in good working order. It's a comfortable, well-maintained space that I’ve been happy to call home.
The community is also quiet and feels safe, which is important to me. Overall, it's been a great place to live, and I would definitely recommend it to anyone looking for a quality apartment with responsive management and a friendly atmosphere.
Hi Linda! We are so happy to hear this. We promise to continue to work hard to keep your home and our community the best! =)
|Recommended: YesMove In — First month living
Hello! Thank you for your review! =)
|Recommended: YesComfortable To Live In. — The rooms are in good and perfect condition.
In case of any problems, you can ask the staff of the apartment to remedy them.
In the last two or three months, I have noticed a frequent noise from a small dog coming from the next room, but it is normal to have a pet in this apartment, so I am not going to file a complaint.
All in all, I think it is very comfortable.
Hi,
Thank you so much for the review, we are happy you are enjoying your home with us. Please let us know if the dog noise is happening excessively or during quiet hours and we will be more than happy to assist you with this. =)
|Recommended: YesReview — 👍🏻
Hi Caleb! Thank you for taking the time to review us! We are so happy you are enjoying your home! =)
Frequently Asked Questions
Somerset at Madison has an overall rating of 5 out of 5 stars, based on 46 resident reviews.
What percentage of residents recommend Somerset at Madison?
According to the reviews shown, 93.5% of residents recommend Somerset at Madison.
How do residents rate the staff at Somerset at Madison?
Residents rate the staff at Somerset at Madison at 5 out of 5.
How is maintenance rated by residents at Somerset at Madison?
Residents rate maintenance at 5 out of 5.
How is parking rated by residents at Somerset at Madison?
Residents rate parking at 5 out of 5.
